Facebook : « in terms of customer relation, messages have become just as important as phone calls »
By acquiring Kustomer, a client relation startup, Facebook put its emphasis on communication and customer relationship.
Tag: social media
Community managers : keeping your spirits up while dealing with trolls on your Facebook page
Managing a company’s, an organisation or a governmental body’s social media can end up demoralizing managers. Especially when « trolls » keep coming back.
How to be sure that a piece of new found online is reliable?
Following their recent « Trust Misplaced » study, the Trust Project takes stock of questions to ask to help easily distinguish reliable and impartial news online.
Video Games, A New Way to Stay Connected with Your Loved Ones
Video games, a new socialization platform, according to the Gameloft studio, with whom Isarta spoke at the MEGAMIGS festival.
E-Commerce: The Importance of Creating Specific Content for Black Friday
Black Friday sales will be largely online. How to ensure a strong web presence for your online store?
How do I deal with an open conflict with a customer?
How can you avoid strong affirmative and emotional reactions from customers… or from yourself? How do I maintain a healthy and respectful business or personal relationship?
Does the Future of Social Media Go Through Private Networks?
Whereas Facebook, Twitter and company are trying to improve the content circulating on their platform, is there a future for more nested networks where members could discuss more cordially?
One out of two Canadians increased their online shopping since the beginning of the pandemic
Vividata, one of Canada’s most important media and consumer research firm, recently published one of its latest poll’s results.