How can you be an expert to your customers?

Jean-Pierre Lauzier, sales consultant, lecturer takes a look back at the fundamentals of customer relations, and in particular at the 6 reflexes to adopt if you really want to help your customers.

“AI will radically change the world of audio”

Given the intimate relationship we have with a person's "radio" voice, one might have thought that the podcast medium would be the last bastion of content creation that could resist, in theory, artificial intelligence. However, it seems that the AI revolution is also underway in…

How to integrate circular commerce into your business model?

More and more businesses are including a "second-hand" component in their product offering. Some buy back and resell their own products. Others extend the concept and act as a marketplace to orchestrate exchanges within their customer base. But it's not that simple.

Why do celebrities stay on X?

Over the past few years, the atmosphere on X, formerly known as Twitter, has gradually deteriorated. Insults are commonplace, and intimidation is not uncommon, particularly towards the various experts and celebrities who continue to give their opinions. So why do many of the latter still…

The 4 scourges of corporate information overload

Digital interactions in businesses have seen a rapid surge in recent years, especially since the pandemic. They have led to significant productivity gains and introduced new norms, such as the widespread adoption of remote work. However, on the flip side, they are also responsible for…

Podcasting and the “war for attention”

Two years ago, we talked podcast with Stéphane Berthomet, president of Go-script média. Interview with him again to take stock of market developments since then.

Job of the day : Communications Coordinator for City of Toronto

The City of Toronto's Strategic Public & Employee Communications (SPEC) Division is hiring for a new and exciting role - Communications Coordinator - for its Digital Engagement, Employee Communications, Media Relations & Issues Management and Public Education, Marketing & Creative Centres of Excellence.