How can you be an expert to your customers?
Jean-Pierre Lauzier, sales consultant, lecturer takes a look back at the fundamentals of customer relations, and in particular at the 6 reflexes to adopt if you really want to help your customers.
Category: Career Tips
Positive questioning, a necessary path to achieving your goals
Jean-Pierre Lauzier, sales consultant, lecturer explains the difference between positive questions and negative affirmations. A distinction that’s far from trivial if you want to succeed in your projects!
Career Cushioning and Rage Applying: how trigger-happy young workers are!
The economy may be contracting and the labor shortage may be easing off, but that doesn’t mean employees are any happier. Generation Z, in particular, is on a tear. Here are two HR trends from the past year, showing how trigger-happy and low-tolerance this category of employee is in their current jobs. Employers beware!
Researchers discover how to unleash the creativity of “conventional thinkers”
Faced with the climate crisis and the accelerating digital shift, companies need not one, two or three creative employees, but a whole army to overcome today’s challenges. Not an easy task, given that every company still has its share of rational, Cartesian and sometimes rigid employees. Good news: American researchers have discovered how to unleash creativity in “conventional” minds. Yes, yes, you read that right!
What if rejected candidates… were your best ambassadors!
In a context where recruiters are struggling to find the best talent, it’s tempting for them to focus their efforts solely on the candidates who seem most promising. However, Kevin W. Grossman reminds them of the importance of nurturing their relationship with rejected candidates.
Recruitment by referencing: miracle or mirage?
Is referral recruiting a “miracle” solution being sold by HR professionals? Experts suggest that this strategy has its limitations.
4 tips to find the right “keywords” to put on your LinkedIn profile
The great challenge of our time is discoverability. This is true for cultural products, but also for job seekers. Without the right keywords in a LinkedIn profile, there’s a good chance an application will fall through the cracks of a recruiter. Here are some tips on how to find the right words.
You are overloaded at work… but are you performing well?
Do you feel like each day at work is a frantic race where you barely have time to catch your breath? Do you have to interrupt each of your meetings only to move on to another one, and your email inbox fills up faster than it empties? Sure, you’re busy, but how well are you performing?